Service
For businesses across the Netherlands that handle a lot of questions, enquiries and information every day. We develop AI agents that take on that recurring work within clear limits and take work off your team's hands.
The problem
Customer questions come in by email, chat and forms. Enquiries get stuck between separate mailboxes and staff piece information together from different systems.
An AI agent can take over much of that work: understand the question, retrieve the relevant information, prepare an answer or next step and record the result. The difference from a chatbot comes down to action, as explained in What is an AI agent?
We build that agent around your existing process and software. Up front, we set out what it may do on its own and where a member of staff gives approval.
What you get
Not a standalone demo, but an agent that becomes part of your daily workflow.
Recognises questions from email, chat and forms and helps straight away with simple ones. More complex cases are queued up for a member of staff with a draft answer.
Analyses new enquiries, flags missing information and proposes a next step. That way no enquiry is left waiting.
A single entry point to procedures and project information. Staff ask a question in plain language and get an answer from the sources they have access to.
Agreed in advance which actions may run automatically and when a member of staff gives approval. When in doubt, or for exceptions, it goes to a person.
The agent works with software you already use, such as your CRM, mailbox, calendar or helpdesk. We map out what is possible beforehand.
The agent only uses the information its task requires and keeps a record of the actions it takes. So your team can always check why a step was taken.
Use cases
A few examples of processes where an agent can take over a lot of recurring work.
Think of an agent that recognises a question about an order, looks up the current status and prepares an answer. If it does not have enough information, it hands the conversation over to a member of staff.
Read more about AI agentsFor example, an agent that classifies new enquiries by relevance, records the details in the CRM and suggests a time for a meeting. The salesperson starts the first conversation with a fuller picture.
Discuss your processThink of a knowledge assistant that searches procedures and project information and answers staff in plain language. Useful for new colleagues who don't yet know where to look.
How it works
We start with one clearly defined process and extend where it pays off.
In a free consultation we map out the process: exceptions, responsibilities, where the information sits and which software needs to be connected.
We design and build the agent for a clearly defined task. Along the way we set out what may run fully automatically and where human oversight remains.
After delivery we look at quality, time saved and user experience. Then we extend the agent where it is needed.
Why AEM Systems
You talk to the people who design and build the agent. No layer in between, so short lines and quick decisions.
We start with the problem, not the technology, and build the agent around the way you work. If an agent isn't needed, we say so.
Design, development, software and AI in one team. Where needed, we combine the agent with AI automation or custom software.
FAQ
Don't see your question here? Get in touch, we're happy to help.
Free consultationA chatbot mainly gives answers. An AI agent is aimed at a result: it can retrieve information, carry out tasks and record the outcome in your systems. You can read more in What is an AI agent?
In many cases, yes, usually through API connections or other integrations. Which actions are possible depends on the software and the permissions available; we map that out beforehand. So replacing your current systems is usually not necessary.
Up front, we set out which actions may run automatically and when a member of staff gives approval. The agent respects access rights, passes exceptions on to a member of staff and keeps a record of the actions it has taken.
If all the rules are clear in advance, plain automation is often simpler and more reliable. In that case our AI automation service is a better fit. The goal is a better process, not as much AI as possible.
That depends on the task and the connections needed. We split AI projects into clear phases, so you see results quickly and always know where you stand.
That depends on the task, the connections and how much oversight is required. Besides development there are usage costs for the AI model and sometimes for hosting. After a free consultation you get a clear quote with a fixed price.
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